SHIPPING & RETURNS POLICY
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SHIPPING INFORMATION
WITHIN AUSTRALIAAUSTRALIA POST • Delivering Australia wide • Australia Post collections occur on Monday, Tuesday and Thursday COURIERS PLEASE • Couriers Please delivery is available in metro areas of NSW and Victoria • Couriers Please collections occur every weekday TNT • Delivering Australia wide • TNT collections occur on Monday, Wednesday and Friday CLICK & COLLECT • Orders can be collected from our warehouse in Braeside Victoria from Monday to Friday • Orders can only be collected once you have received our collection confirmation email • Our collection confirmation email includes our collection address and opening times • Shipping fees are based on order weight and delivery destination. • We aim to dispatch orders the next business day, except at Christmas (October to December) when orders will be dispatched within 7 business days. • Shipping confirmation emails with tracking numbers and tracking links are sent once an order has been packed. • We recommend providing a mobile phone number so you can received SMS shipping updates from your choosen shipping provider. • We recommend you allow up to 7 business days for orders to be delivered within Australia. • Once your order has been shipped, the order becomes your property and responsibility. • Please enter your shipping address correctly. Once dispatched, Wrapco cannot alter the address. If your address is incorrect you will be charged the return shipping fee to Wrapco as well as the reshipping fee. • When an order is returned to us due to delivery issues like an insufficient address, failure to accept or failure to collect we are charged a "Return To Sender" fee by the shipping provider. If your order has been returned to us due to these issues you will be charged a reshipping fee along with a "Return To Sender" fee of $15.00. INTERNATIONALLYWrapco has suspened all internatonal deliveries. • You are welcome to order from our Australian website and engage your own freight forwarder. Please note we are only able to provide shipping to an Australian address and we are unable to assist with any paper work necessary for international delivery. NEW ZEALAND Unfortunately, due to the enormous increase in shipping costs between AUS and NZ we have made the hard decision to permanently suspend shipping to New Zealand with NZPost and our New Zealand website has been closed. You are welcome to order on our Australian site in $AUD with Australian GST and have the goods sent on to you in New Zealand. Shipping of the goods to New Zealand will need to be organised entirely by you. If you do choose to place an order with us the following shipping methods are available to you: Pick Up - to be chosen if a freight forwarder will be collecting the parcel from our factory in Braeside, Victoria. Once your order has been packed you will receive a confirmation email letting you know the goods are ready for collection from our warehouse. The email also includes our address and our opening hours. If a freight forwarder were to collect from our warehouse we may need to provide additional documentation and International Commercial invoices for your order to be shipped overseas. If this is the case we would need to charge an $150AUD administration fee to prepare any documentation requested by any freight forwarder. Please also note that our system is only set up for Australian GST inclusive sales, removing GST or refunding is not possible. Your order may be subject to customs clearance duties and NZ GST over and above freight costs that you have already been quoted. Domestic Australia Post / Domestic Couriers Please / Domestic TNT - to be chosen if you would like your order to be shipped to a freight forwarder or other entity in Australia. Once your parcel has been packed it will be collected by your chosen shipping provider and delivered to the Australian location within 7 business days. You will also receive a shipping confirmation with a tracking number. Loss of goods will be entirely your responsibility once the goods have left our warehouse and we will not be liable for any additional costs incurred for exporting your order. We haven't worked with freight forwarders before and we are unable to offer any suggestions of who to use. As a guide these are our standard boxes and the weights of our belli-bands and counter rolls
TRACKING PARCELS & SIGNATURES• Australia Post, TNT & Couriers Please may choose contactless delivery without a signature. This is the choice of the delivery company, Wrapco will not take responsibility for goods stolen due to contactless delivery. • Shipping confirmation emails with tracking numbers and tracking links are sent once an order has been packed. • Please allow up to 24 hours from receiving the shipping confirmation email for the tracking information to be updated. • Once a parcel has been collected by Australia Post, TNT or Couriers Please you will receive email and SMS correspondence from them about the delivery progress of your order including on the day of delivery. • If you are unable to receive your parcel, Australia Post, TNT or Couriers Please may offer redirection, redelivery or alternative collection. Please refer to their correspondence or their websites for more information on redirecting your parcel, redelivering or organising alternative collection. • Wrapco is unable to redirect parcels that are in transit, this must be done by the parcel receiver. • Wrapco will arrange deliveries to all Australian addresses. Your order will be delivered by Australia Post, TNT or Couriers Please during the business week. • Wrapco strongly recommends you use a business address for delivery. Should you not be present to sign for the delivery a card will be left by the carrier at the delivery address you provided offering advice on what the delivery provider can/will do to redeliver your parcel. • Due to fraud & theft it is Wrapco's company policy that we will not, under any circumstances, allow your delivery be left unattended at your delivery address. If you or your representative chooses to opt out of signing for the goods then the liability to do so remains with you or your representative. Wrapco is not responsible for your decision to use Safe Drop or Contactless Delivery. • The Wrapping Paper Company will not be liable for parcels deemed missing or stolen if proof of delivery is provided by Australia Post, TNT or Couriers Please. DELIVERY TIMES• Wrapco is not responsible for the delivery times that Australia Post, TNT orCouriers Please offers. • We are unable to control the parcel or the speed of delivery once is it is in the hands of these delivery services. PARCEL REDIRECTION IN TRANSIT• If you are unable to be there to receive your parcel, Australia Post, TNT or Couriers Please may offer redirection, redelivery or alternative collection. • Please refer to their correspondence or their websites for more information on redirecting your parcel or organising alternative collection. • Wrapco is unable to redirect parcels that are in transit, this must be done by the parcel receiver. DELIVERY - SIGNATURES, AUTHORITY TO LEAVE & SAFE DROP• Wrapco requests a signature upon delivery for all orders. If you or your representative chooses to opt out of signing for the goods then the liability to do so remains with you or your representative. • If a parcel is delivered using an 'authority to leave' or 'safe drop' method Australia Post, TNT and Couriers Please will find and take a photo of your parcel in a safe location as proof of delivery. • Wrapco is not liable for for parcels deemed missing or stolen if proof of delivery is provided by Australia Post, TNT or Couriers Please. • We highly recommend a selecting a work address for delivery. MISSING PARCELSMISSING IN TRANSIT • If you think your order has not been delivered and at least 14 days have passed, let us know asap and we will lodge an enquiry with the appropriate shipping provider. MISSING OR STOLEN AFTER DELIVERY • If your order has been delivered but you cannot locate it please contact us immediately so we can lodge an enquiry with the appropriate shipping provider. • Wrapco is not liable for and will not provide a refund for parcels deemed missing or stolen if proof of delivery is provided by Australia Post, TNT or Couriers Please. UNCOLLECTED & RETURN TO SENDER PARCELS• Wrapco is not liable for parcels not collected from an Australia Post, TNT or Couriers Please collection point if the parcel is not collected within the allocated pick up time frame. • When an order is returned to us due to delivery issues like an insufficient address, failure to accept or failure to collect we are charged a "Return To Sender" fee by the shipping provider. If your order has been returned to us you will be charged a reshipping fee along with a "Return To Sender" fee of $15.00.
RETURNS INFORMATION
PLEASE CAREFULLY CHECK YOUR DELIVERED GOODS IMMEDIATELY ON ARRIVAL Wrapco strives to provide our customers with quality products and service. Wrapco believes a happy customer is a loyal customer who will always return to purchase more. Each order is carefully packed before dispatch to ensure you are getting a quality product. All sales made through the Wrapco website are final. CHANGE OF MIND• Wrapco is unable to exchange, refund or credit except in the case of the goods being faulty or an incorrect shipment. PARCELS DAMAGED ON ARRIVAL• Wrapco never ships goods in a damaged shipping carton. Should a delivery arrive damaged by Australia Post, TNT or Couriers Please please do not sign for the goods or accept them. Australia Post, TNT or Couriers Please will return the goods to Wrapco for replacement by return mail. Please inform us by email if you have rejected a delivery due to damaged at sales@wrapco.com.au. FAULTY ITEMS AND DAMAGED GOODS• Wrapco will happily arrange replacement, exchange or a refund for goods that are supplied in a faulty condition or incorrectly supplied. • Wrapco will only do this within the five (5) business days after you received your order. Wrapco requires a digital photograph of the faulty product sent by email along with your purchase order number. A "Faulty Goods Claim Form" will be emailed in reply to your faulty goods claim. Please complete the "Faulty Goods Claim Form" and email to sales@wrapco.com.au. • Wrapco reserves the right to refuse a return of any product that does not deem itself faulty or damaged. If you believe you have received incorrect goods, please email sales@wrapco.com.au with your order number and contact details and a description of the problem. • Wrapco reserves the right to not replace faulty or incorrect goods if the above procedure is not commenced within 5 business days of you receiving the goods. |